Accessible Customer Service

Providing Goods and Services to People with Disabilities

Jeffery’s Greenhouses is committed to excellence in serving all customers including people with disabilities.  Our greenhouses are not open to the general public.  We indirectly supply our floral product to the public through the wholesale distribution chain.  However, our wholesale customers and suppliers are welcome to visit us on an appointment-only basis. If you wish to book an appointment please contact us.

When accessing our offices and attached greenhouses or farm buildings, for purposes of health and safety, all non-employee visitors must sign in at our reception office, wear the visitor badge assigned to them and be escorted by a member of our staff while accessing those parts of our premises that are open to non-employee visitors.

Assistive Devices

We will train and familiarize our staff with the various assistive devices that customers/visitors with disabilities  may use while accessing our goods and services.

Communication- Availability of Accessible Formats and Communication Supports

We will communicate with people with  disabilities in ways that take into account their disability.  Upon request, Jeffery’s Greenhouses shall provide or arrange for the provision of accessible formats and communication supports for persons with disabilities within 10 days of the request that

  • takes into account the person’s accessibility needs, based on consultation with them and
  • that is at a cost that is no more than the regular cost charged to other persons.

Service Animals

We welcome people with disabilities  and their service animals.  Service animals are allowed on the parts of our premises that are open to visitors.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption of Accessibility Features or Services

In the event of a planned or unexpected disruption of these accessibility services or features for our customers with disabilities,

  • Wheelchair accessible ramp at front office door or to the connecting head house
  • Wheelchair accessible washroom in main offices

Jeffery’s Greenhouses will notify customers promptly by telephone when booking appointments to visit with us and we will also post this notice at the entrance of our head office and on our website.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

Training  for Staff

Jeffery’s Greenhouses will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf within three (3) weeks of their hire which will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
  • Jeffery’s Greenhouses Accessible Customer Service Plan
  • How to interact and communicate with people  with various types of disabilities
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person
  • What to do if a person with a disability is having difficulty in accessing Jeffery’s Greenhouses goods and services

Feedback Process and Requests for Accessible Formats/Communication Supports

Customers who wish to provide feedback on the way Jeffery’s Greenhouses provides goods and services to people with disabilities can provide their written or verbal feedback by contacting us.  All feedback shall be responded to by Gina Marchionda, Controller within 10 days.  Complaints will be addressed according to our company’s regular complaint management procedures.

Similarly, customer requests for accessible formats and communication supports  can submit their written or verbal requests by contacting us.  Customers should expect to hear back from Gina Marchionda, Controller within 10 days.

Modifications to Policies

Any policy of Jeffery’s Greenhouses that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.